Shipping policy

At DOUG BRYANT, we prioritize freshness, safety, and efficiency for every seafood order. To deliver premium New Zealand ocean delicacies to your door in perfect condition, we have formulated clear and professional shipping and delivery policies for all global customers.
1. Order Processing & Dispatch
All orders are carefully reviewed, packaged, and processed within 1–3 business days. As a premium seafood supplier, we arrange strict pre-shipment inspection for every product to guarantee freshness and intact quality before dispatch, minimizing your waiting time while ensuring product quality.
2. International Shipping & Delivery Time
We provide reliable international shipping services covering global destinations. Our standard international delivery takes 7–14 business days in general. The actual delivery time may slightly vary due to regional logistics differences, customs clearance procedures and local transportation conditions. For urgent orders, you can choose our expedited shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order weight, product volume and delivery destination. The exact shipping fee will be fully displayed on the checkout page before payment. We promise no hidden charges or additional fees, ensuring every consumption is transparent and trustworthy.
4. Customs Duties & Import Taxes
All international shipments may be subject to local customs duties, import taxes or inspection fees, which are independently determined by your local customs authority. These applicable charges are the recipient’s responsibility. We recommend that all customers check the local import regulations and relevant charging standards of your country/region in advance to avoid unexpected costs or delivery delays.
5. Professional Seafood Packaging & Shipping Protection
Different from ordinary commodity packaging, we adopt professional fresh-keeping, shockproof and sealed packaging solutions exclusive for seafood. With high-strength insulated packaging and fresh-keeping materials, we effectively maintain low temperature and prevent extrusion, leakage and damage during long-distance transportation, fully locking the freshness of New Zealand original seafood.
For high-value orders, we provide optional shipping insurance services at checkout, bringing you comprehensive shipping protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please inspect the outer packaging and goods carefully upon receiving your order. If you find packaging damage, leakage, deformation or abnormal product conditions, please take complete photos/videos as evidence, refuse to sign for the package and contact our customer team immediately.
If you find any product quality problems after signing for the order, please submit a service request to our support team within 48 hours of delivery. We will verify the problem quickly and provide targeted solutions including replacement, refund and other after-sales services.
7. Customer Service Assistance
If you have any inquiries about order processing, shipping progress, customs clearance, packaging standards or after-sales issues, our professional customer support team is always ready to help you. We will respond to your questions and solve your problems in the shortest time.
DOUG BRYANT is committed to optimizing every logistics link to deliver fresh, high-quality New Zealand seafood to customers around the world with professional, efficient and safe shipping services.